SwiftShop FAQ
Frequently Asked Questions
🛍️ How to place an order?
Add your items to your cart, confirm your order, and follow the payment steps. A confirmation will be sent to you by email.
✏️ Can I modify or cancel my order?
Yes, within one hour of purchase. Contact us quickly via the contact form or at theswiftshopcompany@swfitshop.com.
🚚 What are the delivery times?
Delivery takes an average of 7 to 12 business days. Some items may arrive separately.
💸 Are delivery costs free?
Yes, delivery is 100% free, with no minimum purchase.
📦 How do I track my order?
A tracking link will be sent to you as soon as it is shipped. You can also track your order on our dedicated page.
🔒 Is payment secure?
Yes. We use SSL encryption to ensure the security of all transactions.
↩️ Can I return an item?
You have 14 days after receipt to return an unused product in its original packaging.
💰 How does reimbursement work?
After receipt and verification of the return, the refund is made within 7 working days.
🎁 Can I offer a product or a gift card?
Yes! Our products and gift cards are perfect for making those around you happy.
📩 How to contact you?
By email at theswiftshopcompany@swfitshop.com or via our social networks